A belated "hats off" to the chaps at online engagement agency, 1,000 Heads. We've been watching their blogger engagement work on behalf of Skypephone - the product of a partnership between Skype and 3 - and have been, on balance, pretty impressed.
The work started with Skypephone itself getting "socially networked" (on which more in a second or three) with a weblog, flickr pool, the standard stuff of online engagement.
The bulk of the work, however, has been in mailing demo phones to a huge variety of bloggers around the web - from ad-land's finest to the major tech writers.
Nothing stunning about that, you might say, but the fact is that they have scored some stunning feedback from the biggest bloggers in the UK. While the opinion-forming tech blogs might be a bit sniffy about the 3 brand and a handset made by the company, those who have got their hands on the gadget have been deeply impressed.
So it is that Skypephone has been reviewed across Joël Céré's PRBlogger, Naked planner Faris Yakob wrote it up, as did Neville Hobson (of the iffy goatee). Girlwithaonetrackmind gave it a try, as did Rob Miles, Stuart Bruce, Laurence Helene, London Ninja and all manner of others.
Impressive stuff, altogether. Great reviews for the handset amongst some top bloggers. So far, so hats off to all involved.
However (and we do have a however), there are a couple of things about the programme that we would take some issue with.
First of all, we haven't been dramatically impressed with the platforms that have been set up to support the campaign.
The 3mobilebuzz weblog is pretty unexciting, in all truth: a heap of links to various reviews of the phone (handy if you're buying one, pretty dry as an average punter). And the flickr pool is, frankly, as dull as it is possible to get - surely something more creative could have been done than the bunch of product shots and a tiny handful of user's own pics that are up there now.
Secondly, as Amelia Torode (of "life moves pretty fast ...") points out, the team's relationships with the bloggers they have been reaching out to has been, at times, strained. As she says on her blog ...
The emails that I received felt a little dull ... I wonder whether brands are starting to set up Web 2.0 things like
Flickr groups because that is what expected of them, rather than it
being of any real interest to the consumer ...
So far, not so good.
What's more, the emails that Amelia received: "if you were to link to the article from your blog, mentioning the skypehone (perhaps with a picture), I might wet myself," are the words reported (although later apologies were forthcoming).
So a mixed bag, it would seem.
Still, we will still, on balance, opt to take our hats off. When it comes down to it, working with bloggers (and other social media PR campaigns) is relatively new to most of us. The guys at 1,000 Heads are doing some interesting work and are ahead of so many others in the field. A brave client too, to take on the campaign.
So, all-in-all, the collective Seventy Seven hat comes off to you ...
Oh, and for those who are interested, Amelia did go on to pop up her "five rules of blogger engagement". Worth a read - although the truth is that they are the sort of common sense that should be applied to any communications.
1. Have something of genuine value to the bloggers that you are contacting (a product, a site, an idea etc)
2. Stay in communication, but not too often
3. Please don't do a "one size fits all/copy and paste" approach, it
just feels odd and like a bad PR way of doing it. Think about the
blogger you are communicating too, you should have a good sense of what
they are like and what they are interested in - if not, spend more time
on their blog!
4. Ask for feedback (not just on the product) but also on the way
that the program was carried out - stuff like this should be in a
constant state of Test, Learn, Refine for any future initiatives.
5. Be totally upfront about expectations and obligations.
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